MAMA'S HEAVEN , PORTRAITS & FIGURATIVE ILLUSTRATIONS

Return/Refund Policy: At asian monk, we take great care and effort in the process of preparing and delivering your art. Each piece of art is crafted on a made-to-order basis, which means production starts once you've placed your order. Therefore, we can only accommodate returns or issue refunds in specific circumstances. For more information, please review the details below.

Eligibility for Returns/Refunds: We issue returns or refunds solely in cases of product damage or incorrect item delivery. For damaged artwork or wrong items, we offer a free replacement. To qualify for a refund due to damage, customers must provide a video of the package opening within 24 hours of delivery, along with clear photos of the issue. Regrettably, we cannot replace or refund items if contacted after this 24-hour window or for reasons other than damage. Your understanding is appreciated.

* Product Not Accept Return & Replace After return policy is over.

When submitting your claim, please make sure to include the following information:

- Proof of damage (video)

- Order Number

Please note that we can only accept returns if the item is in unused condition and in its original packaging. Thank you for your cooperation.

*Note: Upon the return of damaged or incorrect products to our warehouse, our quality team diligently examines each item. Please note that replacement or refund is only available for items that are deemed damaged or faulty. The refund process will commence once our team has verified that your order falls within the specified terms and conditions. Any refund/replacement will be processed as per your request.

**The return or refund process will commence only once the damaged or incorrect items have been returned to our warehouse.

Refund Process: Upon receiving and examining your return, we will promptly notify you of the approval or denial of your refund. If your refund is approved, the refunded amount will be automatically credited back to your original payment method. Please keep in mind that the time required for your bank or credit card company to process and post the refund may vary.

Initiating Refund Confirmation: You will receive an email confirmation once your refund has been initiated, eliminating the need for you to inquire. Typically, the refund process takes 3–4 working days before the funds are credited back to your account. 

CONTACT US:

For any inquiries or assistance, please feel free to reach out to us. We value your feedback and look forward to assisting you.

Phone: +91-8886770357

Email: asianmonkhyderabad@gmail.com

*Free Shipping Across India: Enjoy free shipping on all orders.

Delivery Duration: Please note that transit times may vary based on your location and pin-code serviceability.
Allow 8 days from the date of the order. Keep in mind that once your order leaves our warehouse, transit times are determined by our third-party logistics partners, such as FedEx, Ship rocket, and Deliver.

Order Tracking: You will receive a tracking link and tracking number via email, providing you with the
expected delivery date for your prints.

Peace of Mind: With the tracking link, you can have peace of mind, confidently tracking the progress of your prints and preparing to receive them promptly.

Pincodes: We prioritize serviceability based on location and pin code for our delivery service. If you are located in Hyderabad, you can expect fast delivery within 2 days.

Packaging: Careful.

Handling: At our warehouse, we take great care and pride in handling each piece of art with meticulous attention to detail.

Printing Expertise: Our artwork undergoes expert printing to capture intricate details and vibrant colors, ensuring a faithful representation of the original.

Quality Framing: Skilled professionals carefully frame the art using high-quality materials to enhance its presentation and protect it.

Bubble Wrap Protection: The framed art is then securely wrapped in multiple layers of bubble wrap to guarantee safety during transportation.

Specialized Shipping Boxes: The securely wrapped art is placed in our specialized shipping boxes, designed to withstand external pressure and provide maximum protection.

Secure Packing: Artwork is tightly packed within the box to minimize movement and potential damage during transit.

Masterpiece Arrival: The result is a beautifully packed box containing a stunning piece of art, ready to be shipped to your home. Our meticulous packaging process ensures the safe arrival of your artwork, reflecting our dedication to delivering a masterpiece crafted with care.

COD: We don't offer Cash on Delivery (COD) due to security concerns. We prioritize safe online payments, offering various digital methods, and avoiding the risks associated with COD, such as fraud, counterfeit currency, and prolonged deliveries. Our focus is on delivering a secure and efficient shopping experience for our valued customers.

Guest Checkout: It is strongly recommended that users register on our website and create an account in order to place an order. This ensures that we have all the necessary details, such as address information, to accurately deliver your order.

If you have not provided accurate details during the registration process, please contact us so that we can update your information. This includes verifying your address and contact number.

Made-to-Order: All our prints are individually created for you when you place your order, ensuring the delivery of the highest quality prints. While this process may slightly extend the preparation and delivery time, we value your patience as we work diligently to get your prints ready for you.

Website Mockup and colour Variations Disclaimer: A website mockup serves as a visual representation of a product. Please note that the RGB colours may have slight variations. Please keep in mind that the final printed product may not exactly match the colour depicted on the website.

The final printed product may not exactly match the colours depicted on the website mockup. While every effort is made to ensure as close a match as possible, it is impossible to guarantee 100% colour accuracy when translating digital mockups into print materials.

Please reach out to us prior to placing your order: The artwork featured on our website consists of prints, rather than paintings. These prints are carefully crafted by skilled designers and artists before being reproduced onto our high-quality fine art media.

If you're considering making a purchase, we offer the option to request a brief call to view the original frames before making your decision. Please WhatsApp us at +91-8886770357

Production Centers: Our production centers are currently situated in Hyderabad, India.

Origin of Products: Proudly Made in India: All our products are meticulously manufactured in India with a strong emphasis on quality, care, and attention to detail. We take pride in creating high-quality products, crafted with love right here in India.

Art Prints:
✔️ premium museum-quality matte paper
✔️ printed with vibrant Giclée UV inks
✔️ eco-friendly, sustainably produced
✔️ exclusively available at Asianmonk

Framed Art Prints:
✔️ high-quality milled wood frame
✔️ hand-crafted by specialist framers
✔️ 2.5mm clear glass
✔️ delivered ready to hang on your wall