Return/Refund Policy: At asian monk, we take great care and effort in the process of preparing and delivering your art. Each piece of art is crafted on a made-to-order basis, which means production starts once you've placed your order. Therefore, we can only accommodate returns or issue refunds in specific circumstances. For more information, please review the details below.
Eligibility for Returns/Refunds: We issue returns or refunds solely in cases of product damage or incorrect item delivery. For damaged artwork or wrong items, we offer a free replacement. To qualify for a refund due to damage, customers must provide a video of the package opening within 24 hours of delivery, along with clear photos of the issue. Regrettably, we cannot replace or refund items if contacted after this 24-hour window or for reasons other than damage. Your understanding is appreciated.
* Product Not Accept Return & Replace After return policy is over.
When submitting your claim, please make sure to include the following information:
- Proof of damage (video)
- Order Number
Please note that we can only accept returns if the item is in unused condition and in its original packaging. Thank you for your cooperation.
*Note: Upon the return of damaged or incorrect products to our warehouse, our quality team diligently examines each item. Please note that replacement or refund is only available for items that are deemed damaged or faulty. The refund process will commence once our team has verified that your order falls within the specified terms and conditions. Any refund/replacement will be processed as per your request.
**The return or refund process will commence only once the damaged or incorrect items have been returned to our warehouse.
Refund Process: Upon receiving and examining your return, we will promptly notify you of the approval or denial of your refund. If your refund is approved, the refunded amount will be automatically credited back to your original payment method. Please keep in mind that the time required for your bank or credit card company to process and post the refund may vary.
Initiating Refund Confirmation: You will receive an email confirmation once your refund has been initiated, eliminating the need for you to inquire. Typically, the refund process takes 3–4 working days before the funds are credited back to your account.
CONTACT US:
For any inquiries or assistance, please feel free to reach out to us. We value your feedback and look forward to assisting you.
Phone: +91-8886770357
Email: asianmonkhyderabad@gmail.com
