MATISSE VIII

Return/Refund Policy: At asian monk, we take great care and effort in the process of preparing and delivering your art. Each piece of art is crafted on a made-to-order basis, which means production starts once you've placed your order. Therefore, we can only accommodate returns or issue refunds in specific circumstances. For more information, please review the details below.

Eligibility for Returns/Refunds: We issue returns or refunds solely in cases of product damage or incorrect item delivery. For damaged artwork or wrong items, we offer a free replacement. To qualify for a refund due to damage, customers must provide a video of the package opening within 24 hours of delivery, along with clear photos of the issue. Regrettably, we cannot replace or refund items if contacted after this 24-hour window or for reasons other than damage. Your understanding is appreciated.

* Product Not Accept Return & Replace After return policy is over.

When submitting your claim, please make sure to include the following information:

- Proof of damage (video)

- Order Number

Please note that we can only accept returns if the item is in unused condition and in its original packaging. Thank you for your cooperation.

*Note: Upon the return of damaged or incorrect products to our warehouse, our quality team diligently examines each item. Please note that replacement or refund is only available for items that are deemed damaged or faulty. The refund process will commence once our team has verified that your order falls within the specified terms and conditions. Any refund/replacement will be processed as per your request.

**The return or refund process will commence only once the damaged or incorrect items have been returned to our warehouse.

Refund Process: Upon receiving and examining your return, we will promptly notify you of the approval or denial of your refund. If your refund is approved, the refunded amount will be automatically credited back to your original payment method. Please keep in mind that the time required for your bank or credit card company to process and post the refund may vary.

Initiating Refund Confirmation: You will receive an email confirmation once your refund has been initiated, eliminating the need for you to inquire. Typically, the refund process takes 3–4 working days before the funds are credited back to your account. 

CONTACT US:

For any inquiries or assistance, please feel free to reach out to us. We value your feedback and look forward to assisting you.

Phone: +91-8886770357

Email: asianmonkhyderabad@gmail.com

Shipping Information:

*Free Shipping Across India: Enjoy free shipping on all orders.

Delivery Time: Transit times vary by location. Allow 8 days from the order date. After leaving our warehouse, transit times are managed by our logistics partners: FedEx, Shiprocket, and Delhivery.

Tracking: You will receive a tracking link and tracking number via email, providing you with the expected delivery date for your prints.

Pincodes: We prioritize serviceability based on location and pin code for our delivery service. If you are located in Hyderabad, you can expect fast delivery within 2 days.

Packaging: We ensure that the art is professionally handled from start to finish. First, we print the art and then expertly wrap and frame it. Once framed, we take great care in protecting every square inch of the art by securely wrapping it in multiple layers of bubble wrap. Finally, we pack the artwork tightly in our shipping boxes for safe delivery.

COD: We don't offer Cash on Delivery (COD) due to security concerns.

Guest Checkout: While registering and creating an account is recommended for a smooth ordering process, accurate details are vital for delivery.

If your registration information needs updating, please contact us for address and contact number verification.

Made-to-Order: Our prints are custom-made specifically for you when you place your order, ensuring the highest quality. While this process may take a bit longer, we appreciate your patience as we prepare and deliver your prints.

Website Mockup and colour Variations Disclaimer: A website mockup serves as a visual representation of a product. Please note that the RGB colours may have slight variations. Please keep in mind that the final printed product may not exactly 100% match the colour depicted on the website.

Please reach out to us prior to placing your order: The artwork featured on our website consists of prints, rather than paintings. These prints are carefully crafted by skilled designers and artists before being reproduced onto our high-quality fine art media.

If you're considering making a purchase, we offer the option to request a brief call to view the original frames before making your decision.

Production Centers: Our production centers are currently situated in Hyderabad, India.

Origin of Products: Proudly Made in India: All our products are meticulously manufactured in India with a strong emphasis on quality, care, and attention to detail. We take pride in creating high-quality products, crafted with love right here in India.

Art Prints:
✔️ premium museum-quality matte paper
✔️ printed with vibrant Giclée UV inks
✔️ eco-friendly, sustainably produced
✔️ exclusively available at Asianmonk

Framed Art Prints:
✔️ high-quality milled wood frame
✔️ hand-crafted by specialist framers
✔️ 2.5mm clear glass
✔️ delivered ready to hang on your wall